Emergency Procedure Guidelines
Please read the below carefully.
This document outlines the procedures to be followed in the event of an emergency at Solo60, ensuring all users know how to respond to various situations, including medical emergencies, fire hazards, and other safety incidents.
1. First Aid Procedures
First Aid Kits:
A fully stocked First Aid Kit is located within all sites and clearly marked with signage. It contains supplies to address minor injuries such as cuts, abrasions, and burns. Please ensure that you use the kit responsibly and notify Solo60 when used so a member of the team can replenish items.
In Case of Injury:
If you are injured, use the First Aid Kit to treat the wound.In the case of an injury/incident, immediately contact Solo60 support (or emergency services in the case of a serious injury), using the methods mentioned in the document below in section 5.
2. Fire Emergency Procedures
Fire Signage and Fire Exits:
Fire exits are clearly marked throughout the gym with fire exit signs. Fire extinguishers are located on all sites and are clearly marked with signage, with wall mounted Fire Action Signs providing steps to take in case of a fire. Please take note of their locations upon entering the facility.
In Case of Fire:
Do not panic. Remain calm and exit the building via the nearest fire exit. Activate the fire alarm if it hasn’t already been triggered.
Do not attempt to fight the fire unless you are trained to do so. Use a fire extinguisher only if the fire is small and manageable.
Evacuate the building immediately, using the designated fire exits.
Call emergency services using the emergency contact number: 999
3. Use of Alexa in an Emergency
All Solo60 sites have implemented the use of Alexa in emergencies.
Alexa Emergency Use:
If you encounter an emergency, you can use Alexa to help you by stating: “Alexa, call emergency”. Alexa will then contact Solo60 support via phone call to notify the team to respond to the emergency.
4. Contacting Solo60 Support
In the event that you need to report a problem, seek assistance, or notify Solo60 about an emergency or accident/incident, the following options are available:
Report a Problem via the Solo60 App: Open the Solo60 mobile app > Navigate to the "Report a Problem" section and describe the issue > Submit the report, and Solo60 support will respond as quickly as possible.
Email Solo60: For non-urgent matters or to report an issue/accident/injury, you can email Solo60 at: Hello@solo60.com
Call Solo60 Support: If you require immediate assistance, you can call Solo60’s support team: 02037443360. The support number is available within the Solo60 app as well.
5. General Safety Reminders
Stay Aware of Surroundings: Always be mindful of other users (if training in a group) and equipment. Report any unsafe/suspicious conditions immediately, either inside or outside.
Stay Aware of tailgating: Ensure door is closed behind you when entering. Ensure door is closed when you are leaving, before next person enters when you have finished the session.
Equipment Safety: Always use gym equipment safely. If you experience any equipment malfunction or see a potential hazard, use the "Report a Problem" feature in the app and cease to use the equipment.
Personal Safety: If you feel unwell or experience any discomfort during your workout, stop immediately and follow the emergency procedures outlined here.
6. Emergency Contact Information
Solo60 Support:
‘Report a Problem’ in app
Email: Hello@solo60.com
Phone: 02037443360
Emergency Services:
Police, Fire, and Ambulance: Dial 999
7. Post-Emergency Reporting
After any emergency, please ensure to report the incident via the "Report a Problem" feature in the app or by contacting Solo60 support by email or phone.
Solo60 will conduct a review of the incident, and any necessary steps will be taken to prevent future occurrences and improve safety protocols.
8. Additional Notes
All users are required to comply with health and safety rules to ensure the safe operation of the gym.
If any emergency procedures need updating or adjustments, Solo60 reserves the right to amend the guidelines as necessary.
