Pricing
Pick a credit pack that works for you
You're buying a service, not marrying us, so there is no long-term contracts or cancellation charges.
Get more with credits
Book any location across the Solo60 network
Use your credits on peak, off-peak or super off-peak
Buy, cancel and manage credits in-app anytime
Share the space with friends and save up to 50% per person
FAQ
How does booking with credits work
Purchase a credit pack of choice and these credits will become automatically visible on your account. We use dynamic pricing algorithms so you’ll see different credit amounts in-app depending on the session selected. The pricing is based on time, popularity and duration. Simply book the session and the credits spent will be removed from your total.
How do subscriptions work
Each subscription has a time limit which you can see under the pack above or in-app under 'Manage Your Subscription'. At this time (1, 2 or 3 months), the credit pack will expire if you cancel - don't worry, you can do this immediately after purchasing if you wish as all credits will remain until your expiry, even after you cancel.
You can book 2 weeks ahead with credits and book past your expiry/renewal date, however, if you cancel sessions beyond your expiry/renewal date, the credits will not be returned. Any remaining credits will be lost.
How much does it cost to book with friends or clients
FRIENDS:
• If you invite 1 friend, the price is as listed
• 2-4 friends gets a discount up to 50% per person
• Additional friends after 4 don't incur a charge
• Rewards for group sessions of 1 credit (see Profile)
The Lead of the group will receive a credit back as a reward for organising the session of 3+ people. You can track and redeem rewards on the Profile page.
CLIENTS:
• If you invite 1-2 clients, the price is as listed
• 3-4 clients gets a discount up to 50% per person
• Additional clients after 4 don't incur a charge
What is the cancellation policy on credit packs and sessions
When signing up to a credit pack, you can cancel anytime and the credits purchased will expire in 1, 2 or 3 months as annotated on the pack.
You can cancel a session free of charge before 12 hours from your session start for a full credit refund.
Click 'Sessions' in the bottom navigation bar and click 'Coming Soon'. Choose the session you’d like to cancel, click 'Details' and scroll to the bottom to press 'Cancel Session' followed by the confirmation.
What happens if I cancel a session
If you meet our Cancellation Policy, any credits spent will be refunded to your account to use for another session.
Why are credit packs and sessions priced differently
The larger the credit pack, the cheaper the price per credit is. Sessions are priced differently depending on if they are super off-peak, off-peak or peak sessions.
How do I know how much I am paying per session
You can divide the credit pack cost by the number of credits and then use that number to work out how much an individual session costs. We use this system to make it easier to manage the demand for different times and days.
What if I run out of credits
Head back to the 'Credits' page and top-up with a pack. Please note, your current subscription will be unaffected and continue running as normal until cancelled so a top-up pack will be additional credits only and valid for 1, 2 or 3 months dependent on the pack. If you cancel your subscription, you can still always purchase top-up packs.
What if I don’t use all of my credits
Any unused credits will be lapsed and therefore means you will lose access to them once your expiry date hits.
When purchasing a session, your latest purchased packs will always be used first.
However, if you book a holiday or have other commitments that prevent you from using your credits, you can email our Customer Success team using the Support page, who can extend these in certain circumstances.
