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CANCELLATION POLICY
CANCELLATIONS BY YOU
All cancellations must be taken place on the Solo60 Mobile Application. You can cancel your session via the 'COMING SOON' tab in the sessions section (accessible from the bottom navigation bar), subject to the below policy. Due to the nature of our business model, we require a cancellation procedure to be in place to maintain a fair system and prevent empty bookings due to late cancellations. Dependent on what method you use to book your session will depend on the Cancellation Policy that is applied.
CREDITS
If you’ve paid using Credits, you can cancel a session free of charge before 12 hours from your session start for a full credit refund as a Member or 24 hours from your session start for a full credit refund as a Professional. Your Credits will be returned immediately to your Account if these Terms are satisfied. If these Terms are not satisfied, Credits will be taken, and no refund will be given.
CANCELLATIONS BY US
We may cancel your session subject to a force majeure or similar making it impossible or significantly impede us to carry out the service. We will always endeavour to let you know as early as possible via email and process any cancellation refunds as necessary.
MANDATORY CANCELLATION POLICY
If you’re unable to attend a booking, you must now cancel your booking, even if the cancellation window has closed. Why this matters: You may be charged a No-Show Fee if you do not cancel and do not show up therefore cancellations are required in all cases. You can now cancel anytime—even beyond the standard cut-off time.
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